M-KOPA Technical Support Intern - Nairobi

Technical Support Intern

M-KOPA is a mobile technology company that uses mobile payments to offer consumer financing for energy products and services, targeted at off-grid users. 

The M-KOPA payment system uses mobile payments as a way to pay slowly for renewable energy for a range of applications such as solar lighting or mobile charging.

M-KOPA is seeking a skilled and motivated Technical Support Intern to work in the technical operations team.

Background

M-KOPA was founded in 2011 following a successful commercial pilot using mobile services to collect payments for use of energy. The company’s first scaled commercial application is off-grid solar power systems, undergoing commercial roll-out across Kenya from May 2012.

M-KOPA was incubated by Signal Point Partners (www.signalpointpartners.com).

The partners and management team of M-KOPA include several former executives responsible for the initiation and scaling of M-PESA, the award-winning mobile financial service platform in Kenya. 

M-KOPA has strong international investors to help scale its business.

The Position

Title: Technical Support Intern

Location: Nairobi, Kenya

Start Date: June 2013

Reporting to: Head of Technology

Responsibilities Include

• Providing first level support to network users on such issues as internet connectivity, printing and other basic computer issues
• Providing first level support for our applications to in house users
• Tracking and updating user tickets and ensuring they are handled in a timely manner
• Escalating technical issues as need arises and following up to ensure timely resolution

Skills & Experience

• Solid understanding of networking, both on the software and hardware end
• Solid Operating System troubleshooting skills (both Linux and Windows)
• Basic knowledge of MS SQL Server and SQL query languages a plus
• Strong analytical and problem solving skills with an attention to detail
• Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities
• A results oriented individual who thrives working in a fast paced environment
• Excellent interpersonal skills with a willingness to go the extra mile to assist other team members

To apply, please go to the Jobs section on the M-KOPA website and submit your application by May 22nd 2013. 

Only candidates who can demonstrate sufficient competence will be shortlisted.